FAQs

You'll see your shipping cost at checkout - it's based on your delivery address.

We have a standard rate within the EU, and in addition to delivery cost we also calculate duties based on the delivery country. We offer free delivery on orders over €100. Our standard rates are applied when you confirm your delivery address at checkout.

All orders are shipped from our Brand Addition warehouse in Gelsenkirchen, Germany - unless otherwise stated.

We use Fedex for our shipments, but this is decided on a shipment-by-shipment basis.

Most deliveries don’t need a signature - but if yours does, the carrier will let you know by email or text. You can even choose a safe place or a different date if that suits you better.

Most orders arrive within 3-5 business days, as shown at checkout. Need it quickly? Contact us - we’ll do everything we can to make it happen.

Please note: In some instances delivery can be delayed for reasons outside of our control, but we will notify you if you order is affected.

The website calculates duties and taxes and applies them at checkout. If you are concerned you may have been charged additionally, please contact us.

If you've noticed that we have made a mistake with your order, contact us and we'll investigate. Please include your order number when emailing to ensure we can help you.

Please note: Our team works by processing and dispatching orders Monday to Friday 9am-5:30pm (GMT), excluding UK or Germany Public Holidays and the whole period from Christmas Eve through to the day after New Year’s Day.

If you need to return an item, make sure it’s unused and in its original condition. Contact us within 28 days through our returns page and we’ll guide you through the process.

Except under certain circumstances, the cost of return postage must be covered by the customer. We’d recommend sending all returns by a tracked service. We can collect the package if returning yourself is difficult, just get in touch. For more information visit our returns page.

Contact us and we will arrange a refund/replacement for faulty goods.

Include your order number, a brief description of the fault and attach a photo of any visible issues when getting in touch as it will help us to resolve the problem as quickly as possible. For more information visit our returns page.

We accept all major credit/debit cards, as well as iDeal in Netherlands.

We accept payments in EUR, GBP, USD, PLN, SEK, NOK and DKK.

We respect and value your personal information and you can view our privacy policy here or in our footer.

You can view our cookie policy in our footer under Cookie Policy & Settings where you can change them at any time.

You can view our terms and conditions here or you can find it in our footer.